Shipping Policy

1. Shipping Coverage

We offer worldwide shipping, but certain countries may not be eligible for delivery due to customs restrictions. Please check your country’s import policies before placing an order.

2. Handling & Shipping Time

Order Processing Time: Orders are processed within 2-3 business days.
Estimated Delivery Time:
- Asia: 5-11 business days
- Europe & North America: 8-14 business days

Please note that processing and shipping times may be extended during holidays, peak seasons, or due to unforeseen circumstances.

3. Shipping Fees

Shipping costs are calculated based on the destination:

Asia: $8 USD
Other Regions: $11 USD

Enjoy free shipping on orders over USD 100.

4. Customs & Duties

Customs duties and import taxes are typically included by the courier service. However, any additional charges imposed by your local customs office will be the responsibility of the buyer. We recommend you review your country’s import regulations before placing an order.

5. Tracking Information

Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor your shipment status.

6. Delays or Issues

If your shipment is delayed, we will do our best to keep you updated. For lost or damaged items, please refer to our Refund Policy for resolution steps.

7. Special Circumstances

Delivery times may be affected during holidays, peak seasons, or due to unforeseen events such as natural disasters or global pandemics. We appreciate your understanding in such cases.

8. Contact Us

If you have any questions or concerns about your shipment, please contact us at: thedeckalchemist@gmail.com